Rocking horse

Broad Oak
Fine Art

1. Privacy Policy

Information collected

We only collect your personal details from you when you order an item from the site or commission a portrait. In addition, if you order from us, your credit card details will only be used at the time of payment by our Payment Provider and will not be stored by us. All information is collected lawfully and in accordance with the Data Protection Act 1998. Your details will not be passed on to any third parties.

Other web sites

Our web site may contain links to other web sites and although we do not provide any customer information to these websites, they are outside our control and are not covered by our Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies

Cookies are small pieces of information that a web site transfers to your computers hard disk for record-keeping purposes. We use cookies within the product ordering process to allow the shopping basket to function. These cookies hold no personally identifiable information. Most browsers are set to accept cookies. If you prefer, you can set yours to refuse cookies. However, you may not be able to take full advantage of a website functionality if you do so.

Access rights

You have a right to access the personal data held about you. To obtain a copy of this information, please write to us at the following address: Privacy Officer, Broad Oak Studios, Broad Oak Farm, Kentisbeare, Cullompton, Devon, EX15 2EU.

2. Security Policy

At Broad Oak Fine Art, we are aware of, and take very seriously, the security and privacy issues surrounding the use of payment facilities via the Internet. As a result, all our credit card payments are processed securely by Paypal. You can have confidence that our online purchasing facilities are secure and safe to use. If you have any concerns regarding the security of this site please email contact@broadoakfineart.co.uk

3. Placing an Order

Browse our online portfolio and click on any items that you are interested in. If you would like to purchase the item, simply click the Add to basket button. This places the items into your shopping basket, which can be reviewed at any point. Once your items are added to your shopping basket postage costs will be calculated. When you are happy with the contents of your shopping basket you can proceed to the checkout where you will enter your delivery and billing details. All prices quoted on this website include VAT where appropriate. For orders billed outside the EU, VAT will be deducted from the order total at checkout. After you have completed your order, Paypal will send a confirmation email to you summarising the order. If you are not sure about placing an order online, please feel free to email us to discuss other payment methods. contact@broadoakfineart.co.uk

4. Delivery

All items for sale are usually kept in stock. If for any reason we cannot dispatch your order within 5 working days (excluding weekends), we will notify you by telephone or email. You will be given the opportunity to cancel the item(s) out of stock, or will be given an expected date of delivery. When specifying a delivery address, please bear in mind that many of the items we supply will not fit through a standard letterbox, so if you are not at home when delivery is attempted you may need to pick them up from your local sorting office. For your convenience, we offer the option to specify a different delivery address from that used for billing. If your order is lost or damaged in transit, please let us know promptly.

5. Returns Policy

We always aim to achieve 100% customer satisfaction. We are continually expanding to provide a larger range to give our customers more choice. If you wish to return an item which is not suitable or no longer required, you should call us within 7 days of receiving the item to inform us and should then return the item in original packaging, undamaged within 7 days from the date of the call. You should include paperwork with the original order number stated. We recommend using Royal Mails parcel service in all cases. When the item arrives with us we will refund your card for the cost of the item in full but NOT the cost of returning the item to us. You can choose to have a replacement item (if available). The goods must be unused and we will review the condition of the goods before issuing a refund or replacement, and contact you if the claim is in doubt.

6. Contact Us

Feel free to contact us with any questions or complaints you may have regarding our website or any other related topic ideally via email at contact@broadoakoakfineart.co.uk. If you need to speak to someone on the telephone please call +44 (0) 7900005952. Leave a message and someone will call you back as soon possible. Calls are charged at standard rates depending on your provider. We will answer your queries as soon as possible.

7. Disclaimer IMPORTANT PLEASE READ

Even though every effort has been made to ensure accuracy of all data, descriptions and specifications, we cannot guarantee 100% factual accuracy. If you are unsure of any aspect of the information on our site and seek clarification, please do not hesitate to contact us and we will gladly help you. Please note that some of our processes are manual and errors can occur. We carry out frequent checks to detect any errors. If they do occur we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred. This disclaimer does not affect your statutory rights as a consumer. Applicable law These Terms and Conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English courts shall have jurisdiction over any disputes between us. Statutory Rights These terms and conditions are in addition to your statutory rights as a consumer, which remain unaffected.


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